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Responding to Requests for Information

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Key points in regards to sharing information




Key points in regards to sharing information.

  • Explain to people openly and honestly what information you will share, with whom and why. The only time you should not do this is if letting them know will leave someone at risk of significant harm.
  • You must obtain consent from parents and caregivers unless someone will be placed at risk of significant harm if you don’t share the information.
  • If in doubt speak to your manager or supervisor.
  • Make sure that the information that you are sharing is accurate, up to date, necessary for the purpose for which you are sharing it and only shared with those who need to know it.
    • Differentiate between opinion and observation. If stating an opinion, record factual information that supports your opinion.
  • The information should also be shared securely.
  • Only share information that is relevant and pertinent to the reason the information has been requested
  • Information sharing should be restricted to those who have a need to know in order to protect children.
  • While the allegation is being considered or investigated every effort should be made to maintain confidentiality, and guard against publicity.

Consent must be informed. This means that the person who has given consent understands:

  • Why people are being told information.
  • What will happen to the information;
  • Who will be told what;
  • Who they will then pass the information on to; and