Other Services and Support
Who can help?
What can they help with?
How to can you contact them?
Family & Friends
Supermarket Priority Assistance Service for online deliveries
Shop for you or collect your groceries using click and collect.
Countdown - Priority Assistance
MOH advice is that you should stay 2 metres away from others
Social media, phone, email
(Online ordering open 7 days per week- check store website for click and collect and delivery slots)
Civil Defence and Emergency Management Groups (CDEM)
People who have an urgent need for essential supplies and they don’t have the means or transport to get it themselves
Household goods and services and other essential items including:
- Food
- Water
- Groceries
- Pet Food
- Medication
- Cooking
- Fuel
- Clothing
- Bedding
| Northland | 0800 790 791 |
| Auckland | 0800 222 296 |
| Waikato | 0800 800 405 |
| Bay of Plenty | 0800 884 222 |
| Manawatu/Wanganui | 0800 725 678 |
| Taranaki | 0800 900 077 |
| Gisborne | 0800 653 800 |
| Hawkes Bay | 0800 422 923 |
| Wellington | 0800 141 967 |
| Nelson/Tasman | 0800 505 075 |
| Marlborough | 03 520 7400 |
| Canterbury | 0800 24 24 11 |
| Chatham Islands | 03 305 0033 Ex 715 |
| West Coast | 03 900 9329 |
| Otago | 0800 322 4000 |
| Southland | 0800 890 127 |
Essential Social Service providers
Social sector organisations providing essential services
Some social sector organisations are already essential services. This includes organisations that are:
- Providing or delivering food and other essential goods (e.g. food banks, food rescue, food parcels)
- Providing childcare services for essential workers (e.g. ECE, OSCAR)
- Whānau Ora COVID-19 Support Partners
- Providing family and sexual violence crisis response support
7 days per week, 7am-7pm
MSD: Social Sector Essential Service Providers
www.pasifikafutures.co.nz www.teputahitanga.org www.whanauora.nz
If you do not have internet access contact your local CDEM
Operating for the most part 7 days a week for crisis
Ministry of Social Development (MSD)
Seniors, Studylink, Work and Income Services
Financial support for emergency and on-going needs.
MSD service centres are currently closed but case managers are still available to help people in need. There is a wide range of information on the MSD website.
You can apply for a main benefit on-line and check your eligibility for food assistance. You can also ask for help by phone for other essential needs e.g. emergency housing.
www.msd.govt.nz www.workandincome.govt.nz
MyMSD
Seniors 65+: 0800 552 002
Students: 0800 88 99 00
General Line: 0800 559 009
24 hours
7 days per week
Monday-Friday 7am-6pm
Saturday - 8am-1pm
Sunday – 8am-1pm
Temporary Accommodation Service (TAS)
Lockdown or self-isolation arrangements
Temporary accommodation to those required to self-isolate who are unable to do so in their own homes or are travellers visiting New Zealand and do not already have suitable self-isolation accommodation arranged.
www.temporaryaccommodation.mbie.govt.nz
0508 754 163
The call centre is available 24 hours a day, 7 days a week
1737
Mental health and addiction support
Free mental health and addiction support services.
1737
Free call or text anytime (24 hours, 7 days per week)
Healthpoint
Trained professionals available for healthcare advice
Health advice and information about the condition or illness you are calling about, provided by trained healthcare professionals.
Free call 0800 611 116
24 hours, 7 days per week
Government Helpline
Assistance and advice for accessing financial and other support
Provides easy access to information across agencies, information regarding financial assistance and other support.
0800 779 997
8am–10pm, 7 days a week
