Other Services and Support

Who can help?
What can they help with?
How to can you contact them?

Family & Friends

Supermarket Priority Assistance Service for online deliveries

Shop for you or collect your groceries using click and collect.

Countdown - Priority Assistance

MOH advice is that you should stay 2 metres away from others

Social media, phone, email

(Online ordering open 7 days per week- check store website for click and collect and delivery slots)

Civil Defence and Emergency Management Groups (CDEM)

People who have an urgent need for essential supplies and they don’t have the means or transport to get it themselves

Household goods and services and other essential items including:

  • Food
  • Water
  • Groceries
  • Pet Food
  • Medication
  • Cooking
  • Fuel
  • Clothing
  • Bedding
Northland 0800 790 791
Auckland 0800 222 296
Waikato 0800 800 405
Bay of Plenty 0800 884 222
Manawatu/Wanganui 0800 725 678
Taranaki 0800 900 077
Gisborne 0800 653 800
Hawkes Bay 0800 422 923
Wellington 0800 141 967
Nelson/Tasman 0800 505 075
Marlborough 03 520 7400
Canterbury 0800 24 24 11
Chatham Islands 03 305 0033 Ex 715
West Coast 03 900 9329
Otago 0800 322 4000
Southland 0800 890 127

Essential Social Service providers

Social sector organisations providing essential services

Some social sector organisations are already essential services. This includes organisations that are:

  • Providing or delivering food and other essential goods (e.g. food banks, food rescue, food parcels)
  • Providing childcare services for essential workers (e.g. ECE, OSCAR)
  • Whānau Ora COVID-19 Support Partners
  • Providing family and sexual violence crisis response support

7 days per week, 7am-7pm

MSD: Social Sector Essential Service Providers

If you do not have internet access contact your local CDEM

Operating for the most part 7 days a week for crisis

Ministry of Social Development (MSD)

Seniors, Studylink, Work and Income Services

Financial support for emergency and on-going needs.

MSD service centres are currently closed but case managers are still available to help people in need. There is a wide range of information on the MSD website.

You can apply for a main benefit on-line and check your eligibility for food assistance. You can also ask for help by phone for other essential needs e.g. emergency housing.

Seniors 65+: 0800 552 002
Students: 0800 88 99 00
General Line: 0800 559 009

24 hours
7 days per week
Monday-Friday 7am-6pm
Saturday - 8am-1pm
Sunday – 8am-1pm

Temporary Accommodation Service (TAS)

Lockdown or self-isolation arrangements

Temporary accommodation to those required to self-isolate who are unable to do so in their own homes or are travellers visiting New Zealand and do not already have suitable self-isolation accommodation arranged.

0508 754 163

The call centre is available 24 hours a day, 7 days a week


Mental health and addiction support

Free mental health and addiction support services.

Free call or text anytime (24 hours, 7 days per week)


Trained professionals available for healthcare advice

Health advice and information about the condition or illness you are calling about, provided by trained healthcare professionals.

Free call 0800 611 116

24 hours, 7 days per week

Government Helpline

Assistance and advice for accessing financial and other support

Provides easy access to information across agencies, information regarding financial assistance and other support.

0800 779 997

8am–10pm, 7 days a week

Download checklist as a PDF