Investigations and Process Reviews
Professional support for investigating child protection incidents and reviewing processes
When a child protection concern arises, organisations need clear guidance, practical support, and confidence that the right processes are being followed. Our Investigation and Process Reviews service helps you navigate complex situations with care, professionalism, and a focus on good practice.
Achieving best practice processes
Our approach is grounded in ensuring that concerns are managed appropriately, staff have access to the support they need, and due process is followed at every stage. We also help organisations engage effectively with agencies and systems involved in child protection, advocating for clear communication and a coordinated response.
Through our investigations and process reviews, we can:
Review incidents independently
We provide independent reviews of the processes used during child protection incidents, helping organisations identify what worked well, where improvements can be made, and how to strengthen future responses.
Provide support throughout
We can support organisations during investigations and significant child protection events, providing advice, consultation, and practical assistance when difficult decisions need to be made.
Whether you are responding to an immediate concern, navigating a complex situation, or reviewing how an incident was handled, we work alongside you to build confidence, strengthen practice, and support a child-centred approach.
Frequently Asked Questions
When should an organisation seek an external investigation?
Organisations may seek an external child protection investigation if a report of concern has not met the threshold for NZ Police or Oranga Tamariki to investigate. Concerns could involve serious safeguarding matters, conflicts of interest, complex allegations, or situations where independent oversight is important.
Are investigations confidential?
Yes. Confidentiality and professionalism are prioritised throughout investigations and consultancy processes, while still ensuring appropriate information-sharing where required to protect children and young people.
Who carries out the investigation?
Richard Corbidge leads our investigation and process review service. He is a skilled and empathetic investigator with vast experience in the field of child abuse prevention and detection.
What is the difference between an investigation and a process review?
An investigation focuses on gathering and assessing information about a specific child protection concern or incident. A process review examines how an organisation responded to a concern, identifying strengths, lessons learned, and opportunities to improve future practice. In some situations, organisations may benefit from both.
What happens after we contact Child Matters?
We'll start with a confidential discussion to understand your situation and the support you need. From there, we'll recommend the most appropriate approach, outline the scope of work, and provide clear guidance on the next steps.
Get Started
To learn more, contact our team by completing the form below, or call 07 838 3370.
