Process Reviews and Investigations
Professional reviews of child protection incidents and safeguarding recommendations
When an incident that compromises the safety and wellbeing of children occurs, organisations need to take proactive steps to safeguard their tamariki. Child Matters specialist child protection assessment and investigation services are for situations that do not meet the threshold for statutory agency involvement but still require a thorough, objective response.
Step-by-step process reviews and investigations
This process will be tailored to the needs of your organisation and the nature of the child protection incident/s or allegation/s that occurred, but may include some or all of the following:
01. Planning
Defining the scope, objectives and key questions to guide the review.
02. Gathering evidence
Review relevant documentation, records and information to build a clear understanding of events.
03. Interviewing
Engage with key people to identify what happened, what worked well, and what could be improved.
04. Assessing response
Evaluate how concerns were identified, managed, documented and reported against best practice.
05. Recommendations
Identify risks and practical recommendations for improvement.
06. Report findings
Provide an executive report outlining key findings, insights and recommendations.
More than identifying what happened, we help organisations strengthen their child protection systems, build confidence in their decision making, and create safer environments for children and young people. Every step of the process is child centred, trauma informed, culturally responsive, and conducted with fairness, integrity and discretion.
Be supported and lead by trusted professionals
With decades of expertise in child protection, Child Matters supports organisations to help create safer environments for children and respond to concerns with confidence.
Our experienced child protection specialists work alongside schools, early learning services, sports organisations, faith-based groups, charities and many other organisations. This breadth of experience gives us a thorough understanding of the unique contexts and practices adhered to across different sectors.
Frequently Asked Questions
When should an organisation seek a process review or external investigation?
Organisations may seek support if a report of concern has not met the threshold for NZ Police or Oranga Tamariki to investigate. Concerns could involve safeguarding matters, conflicts of interest, allegations against staff, or situations where independent oversight is important.
Are process reviews and investigations confidential?
Yes. Confidentiality and professionalism are prioritised throughout process reviews and investigations, while still ensuring appropriate information-sharing where required to protect children and young people.
Who carries out the investigation?
Richard Corbidge leads our process review and investigation service. He is a qualified and empathetic investigator with vast experience in the field of child abuse prevention and detection.
What happens after we contact Child Matters?
We'll start with a confidential discussion to understand your situation and the support you need. From there, we'll recommend the most appropriate approach, outline the scope of work, and provide clear guidance on the next steps.
Get Started
To learn more, contact our team by completing the form below, or call 07 838 3370.
